Administration - Administration -Assistant

Contract Contractual hours

Full-time

Profile Overall responsibility to schedule, plan and communicate to technician’s service activity to relevant staff member(s) and customers; dispatching of technicians to attend to breakdowns, services, load test, PDI, rebuild, engineering, booking of all jobs on mobile tech Facilitating customer calls, complaints, and queries; ensure it is followed through and communicate process / result to customers Plan & arrange for machines to come to the workshop, assign technician, follow through until machine is delivered Invoicing completed jobs within 3 working days (ensuring that jobs are opened and closed as per company standards, accurate and timeous) 80% Ensuring that the team achieves predetermined targets Foster and maintain dedication to service excellence in every aspect of work carried out; ensure timeous feedback / communication to customers Processing of Service, Maintenance Agreement...