This is a remote position. Create a virtual Chat Bot agent Solve customer challenges using Voice/Text UI that enables the ability to deliver personalized and contextual information in real-time Design end-to-end conversational interactions, including what can go wrong, and how Develop mockups, flows, redlining and all other creative prototyping related items Work closely with support team to assess use cases - including the context, the topics, and the types of user questions Work on multiple projects simultaneously, feel comfortable dealing with multiple stakeholders, and be able to think strategically when reviewing design work and providing feedback and guidance Champion a user-first approach and conduct thorough client and user research Requirements Bonus points for experience in Journalism, Communication, English Literature, Creative Writing, Technical Writing, or related fields Experience in Conversation Design Writing experience (digital content design, UX writing, and/or conten...