About The Role
We are looking for a highly analytical and driven individual to join our COO Office team. In this role, you will play a key part in driving operational excellence by improving processes, optimizing costs, and supporting scalable outlet operations across Hangry.
What You Will Do
- Lead end-to-end operational improvement initiatives, from research, budgeting, alignment, to execution across outlet operations.
- Analyze business processes and workflows to identify automation and efficiency opportunities.
- Drive key operational metrics, including service SLA improvement and manpower cost optimization.
- Ensure operational readiness and capacity to support new product launches.
- Monitor operational performance through data collection, analysis, and root cause identification.
- Build and maintain dashboards and reporting tools to generate actionable insights for stakeholders.