• Provide customer support in both Japanese and English across multiple communication channels.
• Resolve customer inquiries efficiently and professionally.
• Follow Standard Operating Procedures (SOPs) and internal guidelines.
• Accurately document customer interactions and resolutions.
• Maintain strict adherence to data security and confidentiality requirements.
• Collaborate with internal teams to ensure a seamless customer experience.

• Fluent in Japanese and English (written and spoken).
• Prior experience in customer service, contact center, or customer support roles.
• Strong communication and problem-solving skills..
• Comfortable working in a performance-driven environment with KPIs.

Technical requirements

• Windows 11 Pro (25H2 or newer) or macOS Sequoia/Tahoe or newer.
• Full-disk encryption (BitLocker or FileVault) enabled at ...