The Course Specialist supports learners throughout their training journey by enhancing the overall classroom experience and providing guidance on their next steps in skills development.

This is a learner engagement and advisory role , focused on building rapport, understanding learner needs, and encouraging continued learning through soft, consultative engagement .

• Engage learners before, during, and after classes to ensure a positive learning experience
• Build rapport to understand learners’ goals, motivations, and interests
• Provide general assistance and support during class where required

• Introduce learners to:
  • Digital tools for productivity & self improvement
  • Learning Pathways
  • Relevant courses and progression options
  ...