To make outbound calls to remind delinquent accounts about their overdue payments & to ensure payment dues are collected. To record information about financial status of debtors and status of collection efforts. To locate and notify debtors of delinquent accounts by mail, telephone, or personal visits in order to solicit payment. To confer with debtors by telephone or in person to determine reasons for overdue payments and to review possible repayment overdue amount To advise debtors of necessary actions and strategies for debt repayment. To persuade debtors to pay amounts due on relevant debts assigned to RO To arrange for debt repayment or establish repayment schedules, based on debtors financial situations. To negotiate repayment extensions when necessary. To perform other duties as requested by HOD/management from time to time. To comply with the company & department SOP/R&R, clients requirement and QMS-ISO 9001:2015 requirements.