UPMC Health Plan is hiring a full-time Critical Incident Investigator to join the UPMC Community HealthChoices Quality Improvement department. This role will work Monday through Friday daylight hours EST. You will manage a high volume of critical incidents in a fast-paced environment, ensuring timely, accurate, and compliant resolution. This role requires strong computer proficiency to navigate multiple systems simultaneously, along with excellent organization to track, investigate, and meet strict deadlines.

The ideal candidate has experience working in a remote, productivity-driven environment and is comfortable managing a high-volume caseload. They must be highly computer proficient, with the ability to navigate multiple systems and screens simultaneously and possess strong Excel skills. A background in healthcare, quality, safety, or other high-responsibility, fast-paced home-based roles-such as call centers, medical record auditing, 911 dispatch, quality assurance)-is pre...