POSITION: CRM Analytics Analyst (Lifecycle Management)

Location: BGC, Taguig

Work Setup: Hybrid (3 days onsite, 2 day WFH)

Schedule: Monday to Friday | Morning Shift

Role Overview

We are looking for a CRM Analytics Analyst to support data-driven decision-making across customer lifecycle and retention initiatives. This role will be responsible for performing end-to-end analytics, transforming raw data into actionable insights, and supporting CRM strategies that improve customer engagement, retention, and overall business performance.

Key Responsibilities

• Perform end-to-end analytics, including data extraction, validation, analysis, and insight generation.
• Analyze customer behavior, engagement, retention, and lifecycle performance metrics.
• Develop dashboards, reports, and visualizations to monitor CRM performance.
• Translate business requirements into analytical frameworks and actionable recommendations.
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