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🥝 CRM Business Functional Tester

Cognizant | dubai, United-Arab-Emirates | Posted June 09, 2026

Job Description

We're Hiring: CRM Business Functional Tester

Are you someone who speaks both business and tech? We're looking for a CRM Functional Tester who can turn complex business workflows into air‑tight test cases — and make sure nothing slips through the cracks before it reaches end users.

Unlike a pure technical tester, this role is all about business logic, workflows, and user experience.

What You’ll Do

  • Analyze BRDs & FSDs — build test plans with full traceability to business requirements
  • Functional & E2E Testing — Lead Management, Opportunity tracking, Case Management, Campaign automation
  • Data Integrity & Integration — verify data flows, RBAC permissions, and dashboard accuracy
  • Defect Management — log bugs in Jira/Azure DevOps, run regression tests, communicate business impact
  • UAT Support — guide stakeholders, prepare test data, translate tech findings into plain language

What You’ll Need...

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