Work Location: Queenstown

Industry: Automotive

• Manage and support ownership benefits and loyalty programs, including partner coordination and customer sign‑ups
• Support NPS and mystery shopping programmed, identify gaps, and follow up on improvement actions with dealers
• Manage Customer Relationship Management (CRM) and Customer Feedback Management (CFM), ensuring timely acknowledgement, tracking, escalation, and closure of customer cases in Salesforce
• Act as a coordination point for customer feedback across Sales, Service, Parts, Management, Legal, and Brand Principals
• Maintain and manage customer databases, ensuring data accuracy, PDPA compliance, and effective use of CRM systems
• Support CRM and customer experience process improvements through data review and analysis
• Provide administrative and operational support for marketing, customer service activities, and events
• Perfor...