We are looking for a professional and customer-focused Receptionist (CRM) to manage front desk operations and customer relationship activities. The candidate will be responsible for handling visitor inquiries, maintaining customer records, coordinating follow-ups, and ensuring a positive customer experience.
Key Responsibilities
- Manage front desk operations and greet visitors professionally.
- Handle incoming calls, emails, and customer inquiries.
- Maintain and update customer data in CRM software.
- Coordinate customer follow-ups and feedback collection.
- Schedule appointments and meetings.
- Prepare daily reports and maintain records.
- Assist sales and customer support teams with CRM-related tasks.
- Ensure timely resolution and escalation of customer concerns.
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