Reports To: Sales Manager / CRM Manager

Job Summary: The CRM Executives will enhance customer satisfaction and drive sales for our furniture fitouts manufacturing company. This position requires excellent communication skills a strong understanding of customer relationship management and a proactive approach to following up on inquiries and quotations.

Key Responsibilities

Customer Interaction:

• Answer incoming phone queries regarding products services and project details.
• Provide detailed information about furniture fitouts including materials designs and customization options.

Followups:

• Conduct followups on quotes provided to clients to ensure customer engagement and to convert inquiries into sales.
• Maintain a systematic approach to followups.

Quotations and Costing:

• Prepare and send product costing quotations based on c...