Become a CRM Experience Leader at eBay Live, reshaping the future of shopping through engaging live events. Utilize data and marketing strategies to enhance customer interactions and retention.
As a leader in CRM at eBay Live, you will have over 5 years of experience driving product and marketing initiatives, ideally in live commerce or similar environments. Your ability to manage lifecycle communications will be crucial in optimizing customer experiences through innovative strategies. Collaborate with diverse teams to ensure execution excellence.
Key Responsibilities:
• Build and refine the roadmap for live event discovery and follow-up
• Use data insights to prioritize high-impact portfolio features
• Conduct A/B tests, define metrics, and assess performance
• Create documentation for Engineering and implement customer improvements
• Continuously capture insights from customer feedback and market research
Requirements:
• At least 5 years in product or CRM-f...