Key Responsibilities: Manage and maintain customer databases accurately. Build and maintain strong relationships with customers through regular communication. Handle customer inquiries, complaints, and feedback in a professional manner. Coordinate with sales, marketing, and support teams to ensure customer satisfaction. Track customer interactions and update CRM software with relevant information. Monitor customer engagement and identify opportunities for retention and upselling. Generate and analyze CRM reports to support business decisions. Conduct follow-ups with existing and prospective customers. Assist in planning and executing customer engagement and loyalty programs. Ensure timely resolution of customer issues and service requests. Required Skills: Strong communication and interpersonal skills. Proficiency in CRM software and Microsoft Office tools. Excellent organizational and time-management abilities. Problem-solving and customer-service orientation. Ability to analyze custo...