Job Title: Veeva CRM Support Lead - Commercial and Event

Key Responsibilities

System ownership (every day)

• Be the single person responsible for Veeva CRM working properly
• Answer questions like “who fixes this?” or “who decides how this should work?”
• Coordinate with global/regional CRM when changes or issues arise

User and access management

• Remove or update users when people change role, territory or leave

Call plans and segmentation

• Maintain call plans per country and BU, quarterly reviews with Sales Heads
• Update targeting and segmentation lists with products targets (extensive)
• Support sales managers quarterly when they:
  • Build call plans
  • Adjust targets
  • Ask “why does this rep see / not see this doctor?”
• Roll out quarterly call plan updates:
  • Apply changes
  • Tes...