We are seeking a Global CRM Lead to oversee the entire user operations and user outreach journey, ensuring alignment with the company's commercial and growth goals. The ideal candidate will mentor and lead the team to build and implement an automated outreach system and an effective user reactivation mechanism. This role requires a thorough understanding of user behaviour, operational efficiency, and strategies to enhance user lifetime value and activity through refined operational tactics.

• Strategy Planning and Implementation: Based on business objectives and user profiles, formulate overall user operations and user outreach strategies, define and implement an automated outreach system for user reactivation, and promote the adoption of strategies within the team.
• Automated Outreach System Construction: Lead the design and optimization of automated user outreach processes (such as email, SMS,...