Overview

Job Summary : Meraki Developers is seeking a seasoned and proactive CRM Manager to lead and manage post-sales operations, client servicing, legal coordination, and collections for our real estate developments in Dubai. The ideal candidate must bring in-depth experience in Dubai’s real estate sector, understand local regulations (DLD, RERA), and demonstrate proficiency in platforms like Bitrix or similar CRM systems. This role is pivotal in ensuring a premium customer journey from booking to handover.

Responsibilities

Team Management & Operations

• Lead, train, and supervise a team of CRM executives to ensure high-quality customer engagement.
• Assign responsibilities, monitor performance, and implement best practices to streamline client interactions.
• Drive productivity through regular performance reviews and coaching sessions.

Client Relationship Management

• Serve as the escalation p...