Responsibilities:

• Leading and managing a team of CRM Executives, including task distribution, prioritization, and workload balancing.
• Hands-on execution of CRM campaigns within internal systems alongside the team, especially for high-priority, complex, or sensitive campaigns.
• Overseeing the technical setup and execution of CRM campaigns across the team, ensuring timely and accurate delivery.
• Mentoring, onboarding, and developing team members; conducting regular 1:1s and performance reviews.
• Maintaining and improving team processes, documentation, and quality standards.
• Reviewing campaigns, translations, and final copy before launch to ensure high quality and consistency.
• Identifying errors, bottlenecks, and inconsistencies, and proactively collaborating with managers and adjacent teams (CRM Managers, Localization, Design, BI) to resolve them.
• Working with Google Docs and Sheets to organize, track, and...