Job type: Full Time · Department: Sales and Marketing · Work type: On-Site
CRM Operations ManagerKey Responsibilities
CRM Governance & Lifecycle Management
Own HubSpot as the system of record across Marketing, ISR, and Sales
Enforce CRM data standards, field definitions, stage rules, and CRM etiquette
Ensure accurate lead status, routing, scoring, and handoff between Marketing, ISR, and Sales
Monitor and manage MQL and SAL aging to maintain agreed SLAs and healthy lead velocity
Support CRM sales operations including deal stages, pipeline structure, and data integrity
Partner with Regional Sales Directors to ensure pipeline accuracy and CRM discipline
Build and maintain executive dashboards covering:
Pipeline coverage, velocity, and conversion rates
Funnel performance and risk indicators
Provide reliable, executive-ready CRM insights used in sales and leadership reviews...