Cross-Border E-Commerce Operations Specialist

Hangzhou Kerui Technology Company

On-site - Manila 1-3 Yrs Exp Bachelor Full-time

Job Description

Customer Service Specialist-Shopify Store

About the Role

We are an international e-commerce company looking for aCustomer Service Specialist-Shopify Storebased Philippine.

You will handle pre-sales and after-sales inquiries, ensuring excellent customer satisfaction through email, live chat, and social media channels.

Key Responsibilities

• Handle customer inquiries via email, chat, or social media in a professional and timely manner.
• Manage Shopify orders, returns, and refunds through the Shopify admin dashboard.
• Coordinate with the logistics and warehouse teams to ensure smooth delivery.
• Maintain accurate customer records and issue reports using Google Sheets or CRM tools.
• Provide feedback on recurring customer is...