Job Summary Responsible for leading the cruise sales team, achieving sales targets, and conducting training to enhance team performance and product knowledge.
Key Responsibilities - Lead and coach the cruise sales team to meet and exceed sales targets.
- Manage and support end-to-end bookings, including upselling add-ons such as flights, hotel arrangements, and insurance.
- Conduct regular training, onboarding, and coaching for cruise sales staff.
- Oversee post-sales support and manage escalated customer issues.
- Create training materials, SOPs, and sales scripts.
- Develop training materials and track team performance.
- Handle escalated customer issues and ensure service quality.
Requirements - Min. 3-5 years in cruise/travel sales with team leadership experience.
- Strong cruise product knowledge.
- In-depth knowledge of major cruise lines and destinations.