Job Title: Assistant Manager – Customer Service (Malaysia)
Location: Malaysia (Subang Office)
Reporting to: APAC Customer Service Senior Manager
Role Purpose
The Assistant Manager – Customer Service will lead the Malaysia customer service team with clear ownership of service delivery, operational discipline, and customer outcomes. The role requires a balance of execution, excellence and business alignment, with strong focus on supporting strategic accounts and enabling sustainable growth.
Key Responsibilities
- Team Leadership & Operational Control
- Lead and develop the team to deliver consistent, high-quality service.
- Drive ownership of SLA performance, productivity, and resolution timelines.
- Maintain strong oversight of daily operations and act swiftly on performance gaps.
- Build a disciplined and accountable team culture.
- Customer Experience & Execution