DHL Supply Chain is the world’s leading contract logistics provider that combines value‑added and management services with fulfilment and distribution. At DHL Supply Chain we are committed to looking after tomorrow & today with our Environment, Social, and Governance (ESG) strategy.

We are offering an exciting opportunity for the position of CSO & Quality Administrator. In this role you will play a crucial part in supporting our vision of becoming a great place to work for all.

Role Outline

To identify customer needs and expectations, deliver service requests, and ensure the customer receives effective service through efficient, knowledgeable and consistent delivery, with the objective of achieving first‑contact resolution.

Key Responsibilities

• Identify issues preventing goods receipt (e.g., missing documents, incorrect load numbers, damaged cargo, system errors)
• Create ODR in the Metso system with correct reason codes a...