Key Responsibilities Key point of contact for customer in South Africa market for any Service or related topic from all parts of the world Take ownership, managing and leading all customer communication involving the appropriate Nordex Department (Claims, Reports, etc…) Executes and maintains strategic relationships with customers to promote organization awareness and to ensure profitable business. As a Customer Account Manager will be dedicated to the customer’s specific project issues, parts supply or any other matter with regard to Service or Operational facilities with technology to be supplied or already supplied by Nordex throughout the sales process and especially in the operational phases Be aware of contractual conditions, ensure fulfilling of contractual obligation and manage customer complaints and questions and support with difficult commercial customer requests and issues. Execute customer extraordinary communication. Ensure that all customer sites operate according to NAW...