Job ID: R42810
**Customer Account Specialist 2nd shift**
Primary Location: Monterrey, Nuevo Leon Mexico
**DUTIES AND RESPONSIBILITIES**
The duties and responsibilities of this position consists of, but are not limited to, the following:
Customer Experience and Growth:
- Cultivate and maintain strong, trust-based relationships with customers, adeptly addressing their needs and surpassing expectations.
- Anticipate customer requirements and provide timely solutions, fostering long-term satisfaction and loyalty.
- Resolve conflicts diplomatically, prioritizing the preservation of customer relationships.
- Contribute to account growth by identifying opportunities for improvement and sharing insights with stakeholders.
- Other duties or responsibilities as assigned according to the team and/or country specific requirements
Operational Excellence:
- Execute operational tasks such as order creation, load assignment, and tracking with precision and efficienc...