We are working closely with a local authority in Plymouth to assist with the appointment of a Customer Advisor, on a 3-months contract, highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration.

Rate of Pay: £13.26- £17.14 per hour

Summary:

Plymouth City Council is seeking a customer-focused and proactive Customer Advisor to join the Libraries Team within the Digital and Customer Experience Service. The postholder will provide high-quality frontline customer service across multiple communication channels, including face-to-face, telephone, online, and written correspondence. The Customer Advisor will be responsible for providing information, guidance, and support to customers, processing applications, maintaining accurate records, handling financial transactions, and ensuring customer enquiries are resolved efficiently and professional...