Your responsibilities:
Introduce and guide new and existing customers through new and improved platform features and functionalities.
Act as the first point of contact for after-sales support, handling inquiries related to returns, replacements, refunds, delivery tracking, backorders, and other post-order matters.
Provide customer service across multiple channels (email, phone, chat) in a professional and solution-oriented manner.
Collect and analyze customer feedback on a daily basis, identifying trends and creating reports with actionable insights and improvement suggestions.
Collaborate with the sales team to ensure accurate and efficient end-to-end processing of customer orders.
Support a variety of administrative and operational tasks related to the complete after-sales customer journey.
Your profile:
A bachelor’s degree or equivalent professiona...