Customer Care Agent

Mid Kent

£27,000 0 £28,000 

Full Time – Office Based

We're looking for a confident and proactive Customer Care Agent to join our client on a full time basis. You'll collaborate across departments to manage first-line customer enquiries and carry out sales administration tasks, ensuring high service standards and on-time delivery.

Key Responsibilities:

Handle customer queries and complaints across phone and email, ensuring swift and effective resolution.

Support national account operations, ensuring all orders are fulfilled accurately and on time.

Use internal systems daily (CRM, order portals, etc.) to maintain accurate customer data and order flow.

Collaborate with Key Account Managers to identify issues that could impact service.

Meet daily targets and SLAs by managing and prioritising your workload.

Provide feedback to improve customer experience and internal processes.

Wha...