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🥝 CUSTOMER CARE, CUSTOMER CARE & EXPERIENCE
KPJ Selangor Specialist Hospital | johor bahru, Malaysia | Posted June 28, 2026
Job Description
Responsibilities
- Greet and offers assistance to patients / customers who require help.
- Keep confidentiality of patients’ personal and medical history.
- Work closely with Consultants & staff (clinical & non-clinical) to ensure smooth coordination and continuous communication to meet patients’ needs.
- Report to Head of Service for any malfunction of machine / equipment.
- Deliver accurate information and efficient service in answering requests, providing information and resolving issues on services for customers.
- Provide prompt personalised service to all inquiries (written, verbal & telephone) and feedback from customers.
- Adhere to OSH Act & Regulations 1994.
- Be responsible and accountable to carry out duties as employee stipulated in OSH Act & Regulations 1994.
- Take responsibility to carry at work for the safety of yourself and other persons.
- Cooperate with your employer or any o...