Join Prudential plc and be part of a dynamic team delivering best-in-class customer service support to customers across the Hong Kong market.

As a Customer Care Professional, you will play an important role in providing professional and efficient support to customers and healthcare providers related to Life & Health Insurance products and services.

Key Responsibilities

• Handle inbound customer and provider enquiries related to Life & Health Insurance products through hotline services
• Support doctor booking arrangements, pre‑authorisation requests, and direct billing services according to company service standards
• Provide accurate information and coordinate with internal departments to ensure smooth customer experience
• Follow up and respond to enquiries, requests, and feedback received through multiple touchpoints including phone calls, emails, letters, live chat, and sales channels
• Investigate and resolve cust...