Customer Care Manager

Kent, UK

We are partnering with a rapidly growing manufacturer within the health, wellness, and consumer products sector to recruit a Customer Care Manager

This is a fantastic opportunity for an experienced customer operations professional to join a fast-paced business and play a key role in enhancing customer experience, improving cross-functional communication, and driving operational excellence.

The Role

Reporting to the Commercial Director, you will act as the central point of coordination between customers and internal teams including Commercial, Planning, Production, Procurement, Quality, and Logistics.

You will be responsible for ensuring customers receive proactive communication, projects remain on track, issues are resolved efficiently, and internal teams are aligned to deliver an exceptional customer experience.

Key R...