About the role

We are looking for a Customer Complaints Advisor to join our QSHE team. This role plays a key part in ensuring customer complaints are handled thoroughly, fairly, and in line with regulatory and food safety requirements. You will act as a central point of coordination, working closely with internal teams to investigate issues, identify root causes, and drive effective resolutions that maintain customer confidence and support continuous improvement.

Key responsibilities

• Receive, log, track, and manage customer complaints, ensuring timely and thorough handling
• Coordinate and oversee complaint investigations, liaising with relevant departments to drive issues through to resolution
• Record agreed corrective and preventative actions and ensure clear, effective outcomes for customers
• Maintain clear, empathetic, and professional communication with customers throughout the complaints process
• P...