Essential Duties and Responsibilities:

• Lead the managed services delivery for efficiency, quality and alignment with recurring revenue goals.
• Implement and monitor adoption plans for successful to drive or maximize the customer investment.
• Monitor service performance, analyze trends and implement corrective actions to improve quality.
• Lead and conduct regular service reviews with clients and internal teams to ensure transparency andaccountability to align services with strategic objectives.
• Act as the primary point of contact for service-related matters, ensuring high customer satisfaction.
• Proactively identify and address customer concerns, managing escalations effectively.
• Build and maintain strong, long‑term relationships with key stakeholders.
• Oversee incident, problem and change management processes to minimize service disruptions.
• Drive root cause analysis (RCA) for major inciden...