Role Purpose

Customer Delivery Manager. The role is a key managerial position leading a team of field‑based service engineers, primarily based in the field. The manager is expected to lead, manage, and support a team to ensure that exceptional customer service is delivered across a geographic region while operating within a set financial budget. The manager is responsible for managing the performance and development of field engineers and contributing towards improvement initiatives and operational performance enhancements.

Key Responsibilities

• Deliver customer service across a geographic region against agreed KPI’s.
• Contribute positively to the budgetary performance of the service operation by maximizing opportunities and minimizing costs within the team.
• Lead, engage and motivate the direct team to optimize performance of individuals and teams.
• Identify, build, and maintain positive internal and external stakeholder relat...