Description

As a **Customer Enablement Specialist** at ICF Next, you will leverage your analytical, communication, and organizational skills to ensure effective and user-centered service delivery for our clients. In this role, you will drive continuous improvement and support the development of resources that empower authorized users. You will thrive in a dynamic environment with flexible work arrangements and a management team committed to your professional growth.

**The Work**

ICF Next provides comprehensive support to federal and state agencies in the development and management of their digital products and services. Our multidisciplinary delivery teams specialize in holistic support across project management, software development, UX/UI design, content strategy, and customer enablement. The Customer Enablement Specialist plays a key role in connecting these disciplines by ensuring users have the support, resources, and guidance they need to succeed.
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