Job Overview

The Customer Engagement Coordinator is responsible for acting as the customer point-of-contact for Product Line operations, providing superior levels of support throughout the service delivery process, driving contract revenue, profitability, and receivable management.

Key Responsibilities

• Establishes and maintains a professional relationship with the customer and maximizes knowledge of the customer to enhance value of the contract for both SLB and the Customer.
• Ensures the services delivered to the customer comply with contractual agreements and meet customer objectives and performance metrics.
• Drives the adoption of effective technological solutions to meet the customer’s needs and challenges.
• Coordinates communication channels and activities between the customer and the service delivery team, and is responsible for COSD (i.e., resource consumption).
• Captures and updates customer activity for service...