Customer Engagement Specialist – Capital C Corporation – Singapore
Position Overview We're seeking a proactive and results-driven Customer Engagement Specialist to join our team. You will play a key role in providing exceptional customer service via calls, email, and chat, guiding customers through document submissions, and scheduling appointments to ensure a seamless experience.
Key Responsibilities - Act as the primary point of contact for document collection, guiding customers through the submission process or scheduling visits to our outlet.
- Respond promptly and effectively to customers' inquiries via calls, email, and chat, resolving doubts and queries about our products and services.
- No cold calling required; all outbound calls are directed to existing customers or prospects who have expressed interest in our services.
- Identify opportunities for upselling or cross-selling as needed.
- Maintain meticulous...