Area of Responsibility The Production Print Service Technician is responsible for maintaining, servicing and repairing complex copier and production print equipment at a client’s site in a timely, high quality and cost-effective manner.
Essential Job Functions - Troubleshoot, diagnose and resolve maintenance and repair issues on large volume (production print) and highly complex equipment at client’s locations within a designated territory using diagnostic tools, services aids and product manuals.
- Ensure a high level of client satisfaction by meeting clients’ needs in a courteous, timely and cost-effective manner.
- Manage and maintain accurate inventory for tools, parts and supplies; participate in physical inventory and occasional stock checks.
- Meet established metrics and benchmarks and comply with procedures and expectations as outlined in the Field Service Manual.
- Complete technical training on all new equipment ...