Job Description Summary
As Customer Excellence Head, you will act as the execution engine for customer engagement success, ensuring best-in-class omnichannel orchestration, launch readiness, and content activation. You will drive excellence frameworks (ICE, IpEx, DRO) and enable high-impact customer journeys that improve engagement quality and business performance.

Key Responsibilities

• Lead omnichannel content activation and customer journey orchestration across CRM and marketing platforms
• Ensure readiness and execution of launch excellence processes including LRR
• Drive implementation of ICE, IpEx and DRO frameworks across teams
• Oversee meetings, congresses, and events logistics, vendors, and budget management
• Enable AI-driven field force planning and resource optimization
• Ensure One Brand Plan milestones and marketing excellence standards are executed
• Orchestrate patient and payer engagement frameworks acro...