- 5days’ work week; Monday to Friday
- Central Location; Walkable from MRT Station
- Conducive work environment with great learning opportunities
An established MNC, which is a global provider ofmedical technologies, is seeking for a passionate and suitable candidate tojoin the team!
Job Responsibilities: - Assist in driving Customer Experience (CX) initiatives across APAC, with emphasis on Net Promoter Score (NPS) and digital ordering solutions
- Ensure accuracy and integrity of CX data through data gathering, verification, and cleansing activities
- Evaluate customer feedback and survey outcomes to identify trends, service gaps, and enhancement opportunities
- Generate reports, dashboards, and presentation materials for regional and local stakeholders
- Coordinate follow-up actions within the customer feedback loop to support timely issue resolution
- Support the implementation and enhancement of di...