Customer Experience (CX) Manager

About the Role

We are looking for a strategic, empathetic, and data-driven Customer Experience (CX) Manager to champion the voice of our customers. In this role, you will map out the end-to-end customer journey, identify friction points, and design seamless interactions that drive retention and brand loyalty. You will sit at the intersection of support, product, and marketing, ensuring that every touchpoint reflects our commitment to excellence.

Key Responsibilities

• Journey Mapping: Map and continuously optimize the end-to-end customer lifecycle to ensure a frictionless, cohesive experience across all channels.
• Voice of the Customer (VoC): Design, implement, and manage customer feedback loops (NPS, CSAT,...