Join one of the UK's fastest-growing beauty tech businesses as an Inbound Customer Service Advisor. You'll be the first point of contact for our customers — helping them get the most from world-class beauty technology across CurrentBody Skin, ZIIP Beauty, and Tria Laser.

What you’ll be doing:

A reputation-focused role for someone who understands the power of a well-crafted response. You'll manage reviews across TrustPilot, Okendo, and Trusted Shops for three premium beauty tech brands — turning negative experiences around and protecting the trust our customers place in us.

• Monitor and respond to TrustPilot, Okendo, and Trusted Shops reviews across CurrentBody Skin, ZIIP Beauty, and Tria Laser.
• Respond to all ≤3-star TrustPilot reviews within 12 hours — without exception.
• Same-day escalation of all ≤2-star reviews to your TL.
• Tag and log all review responses accurately in Airtable to support monthly reporting.

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