To help us with this mission, we are looking for aCustomer Experience Manager to lead and scale our service operations. You will sit at the intersection of operational excellence and customer experience, ensuring a seamless, scalable, and high-quality service across all markets.

Why this role?

• Strategic impact:You will help shape and structure the CX function within a growing international organization.
• Team leadership:You will directly manage 2 Team Leads and oversee an indirect team of 20+ people, as well as external partners.
• Operational ownership:From automating repetitive tasks to negotiating with strategic partners such as BPOs and insurers, you will have the autonomy to drive efficiency and improvement.

What You Will Do

• Lead & Develop: Manage the Live Support and Incidents Team Leads, fostering a culture of feedback, accountability, and ownership.
• Process Architecture: Map and optimize th...