**Job Description:**

**Position Summary:**
The Customer Experience Manager is responsible for leading and developing a MTS customer experience team, identifying pain points in existing processes, driving continuous improvement initiatives, and create a more positive and consistent experience for our customers and internal teams. This role ensures exceptional customer support across multiple channels. They will oversee the day-to-day operations of the MTS customer experience team. The team scope of responsibilities includes clean order processing, contract administration, direct engagement with customers inquiries, customer portals, software licensing support. This position will work closely with internal teams to ensure customer inquiries and expectations are met.

**Key Responsibilities:**

**Continuous Improvement**

+ Assess current internal processes to understand workflow gaps and inefficiencies.
+ Identify pain points experienced by internal...