Description We are seeking a Customer Experience Manager to lead our initiatives in Southeast Asia (SEA). This role will focus on enhancing customer satisfaction and loyalty through strategic development and implementation of customer experience programs. Job description What is your mission   To support, manage and implementation of practices to ensure quality and processes adhere to standards and internal quality audits. Leading, mentoring and developing team members to promote quality awareness, implement quality programs and initiatives towards Customer Experience Excellence. Perform quality spot checks of service tickets, phone calls, and other customer interactions to ensure that all applicable standards are met or exceeded. Compile and analyses data (customer scorecards, on time delivery, and other performance metrics) on a regular basis to find and report on trends that indicate existing and emerging service gaps. Analyze workflow issues and call audits and advise management of...