Job Title: Customer Experience Supervisor

Location : Pune |

Type : Permanent, Full-Time |

Industry : Chemical/Manufacturing

Role Overview
We are seeking a data-drive n Customer Experience Supervisor

to lead a dynamic team, optimize order management, and elevate customer satisfaction. You will bridge the gap between day-to-day operations and strategic, cross-functional improvements to drive customer loyalty and retention.

Key Responsibilities
Team Leadership:

Lead, coach, and motivate a customer experience team. Set clear goals, manage workload, and serve as an escalation point for complex issues.
Operational Excellence:

Oversee daily operations, ensure SOP adherence, and partner with regional leadership to eliminate process inefficiencies.
Cross-Functional Collaboration:

Partner with Supply Chain, Logistics, Sales, and Quality teams to resolve systemic issues affecting the customer journey.
...