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🥝 Customer Experience Manager
Sainsbury's | Warlingham, United Kingdom | Posted June 30, 2026
Job Description
What you’ll be doing:
Taking responsibility for the overall customer experience across the store from the checkout to back of house ensuring we deliver on our customer commitmentsManaging the front-end checkout operation, ensuring all our customers are served in line with our expectationsManaging operations in our petrol station (If your shop has one)People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate. At times you may assume overall responsibility for running the store, making sure that all colleagues are given direction and support to deliver for the customer.What makes a great customer experience manager:
Previous line management responsibilities in a fast-paced, operational environment.Someone who is truly obsessed with customers and service, and coaches a team to do the same.Delivers KPI's ...