WNS Global Services is looking for a Quality Assessor to enhance customer experience by assessing call centre interactions such as calls, emails, and chats. The ideal candidate will have a minimum of 18 months of experience in a contact centre quality assessment role and be computer literate with a strong proficiency in MS Excel. You will actively engage stakeholders, contribute to Continuous Improvement initiatives, and provide insights through reporting on customer experience journeys.
#J-18808-Ljbffr