**Job Title:**

Customer Experience Representative - ICS

**Department:**

Customer Service & Contact Center Operations

**Country:**

United States of America

**State/Province:**

Virginia

**City:**

Richmond

**Full/Part Time:**

Full time

**Job Summary:**

Under routine supervision, the incumbent is responsible for the execution of customer freight orders to meet volume goals and deliver an exceptional customer experience. This position will exemplify a customer-centric spirit to develop and maintain excellent customer relationships as well as maximize business potential.

**Job Description:**

**Key Responsibilities:**

+ Promote positive customer relationships by engaging regularly and providing solutions to meet their needs and goals to maximize freight potential and growth
+ Monitor and support on-time delivery, damage-free services, and accurate ...