Embrace your role as a Customer Experience Specialist focused on delivering exceptional client service. Assist with billing inquiries and engage customers in both English and French.
You will engage with clients in a supportive manner, enhancing their experience through attentive problem-solving. This role is suited for compassionate individuals who excel in communication and are driven by client satisfaction. Continuous coaching will help you refine your skills and exceed expectations.
Key Responsibilities:
• Address billing and service inquiries through inbound calls
• Identify opportunities to assist clients with active listening
• Use a consultative approach for effective issue resolution
• Explore product options utilizing computer systems
• Record client interactions accurately for future reference
Requirements:
• Minimum of 6 months in a customer service role
• Strong English language skills, both verbal and written
• Ability to work from home wi...